Refund and Returns Policy for Oxygen Cylinder BD
Thank you for your business at Oxygen Cylinder BD!

We understand that sometimes circumstances may require you to return or request a refund for a medical device purchase or rental. This policy outlines the conditions under which returns and refunds are accepted.

Return and Refund Window

You have 7 days from the date of delivery or pick-up to request a return or refund.
General Conditions for Returns and Refunds

All returned items must be in their original, unopened, and unused condition with all original packaging, manuals, and accessories.
A copy of the original receipt is required for all returns and refunds.
Specific Conditions for Certain Products

Disposable Items: Disposable items like face masks, hand gloves, and patient diapers cannot be returned or refunded once opened.
Medical Gases: Nitrous Oxide and refilled Oxygen Cylinders cannot be returned or refunded due to safety regulations.
Rented Equipment: Rented equipment can be returned by the agreed-upon date to receive a full refund, minus any rental fees.
Situations Where Returns and Refunds May be Denied

Items that are not returned in their original condition or packaging.
Items that are returned after the 7-day window.
Items that were damaged due to misuse or improper handling by the customer.
Opened or used medical devices for hygiene reasons (e.g., BiPAP Masks).
How to Return an Item

Contact Oxygen Cylinder BD customer service within 7 days of delivery or pick-up to initiate a return request.
You will be provided with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
Pack the item securely in its original packaging and include the RMA number on the outside of the package.
Ship the item back to Oxygen Cylinder BD using a trackable shipping method.

Once we receive your returned item and verify its condition, we will process your refund within 7 business days.
Refunds will be issued to the original payment method used for the purchase.
We reserve the right to modify this return and refund policy at any time without prior notice. Please contact Oxygen Cylinder BD customer service if you have any questions about this policy.

Contact Information

Phone: +880 1718 489 286